Privacy Policy

Last updated: June 23, 2026

Desert Paddleboards ("Desert Paddleboards", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit desertpaddleboards.com, book an experience, shop with us, or get in touch — and how we use, share and protect it. By using our website or services, you agree to this policy.

Information we collect

Information you give us directly

  • Contact details — your name, email address and phone number — when you book, inquire, sign up for updates, or message us.
  • Booking and event details — the experience, date, group size and any preferences or notes you share.
  • Purchase details — what you order from our shop.

Information collected automatically

  • Device and usage data — such as your browser type, the pages you view, and how you found the site — collected through cookies and similar technologies (see "Cookies and tracking" below).

Information from our partners

  • When you book or pay, our booking and payment partners (FareHarbor and Stripe) collect your details directly and share limited confirmation information with us. We never see or store your full payment-card details.

How we use your information

  • To take, confirm and manage your bookings, purchases and inquiries.
  • To send booking confirmations, reminders, photos from your session and customer-service messages.
  • To send updates or marketing only if you have opted in — you can unsubscribe at any time.
  • To understand how the site is used and to improve our website, services and marketing.
  • To keep our business and customers safe and to meet our legal obligations.

Cookies and tracking technologies

Our site uses cookies and similar technologies for essential functionality, to measure traffic, and to support our advertising:

  • Analytics — Google Analytics helps us understand which pages are popular and how visitors find us.
  • Advertising — the Meta (Facebook) Pixel helps us measure and improve our Facebook and Instagram ads and reach people who have visited our site.

You can control or block cookies in your browser settings (some features may not work without them). You can also opt out of Google Analytics using Google's browser add-on, and manage ad personalization in your Facebook and Instagram settings.

How we share your information

We share information only with the trusted providers that help us run our business, and only as needed:

  • FareHarbor — online booking and scheduling.
  • Stripe — secure payment processing for shop purchases.
  • Google — website analytics, maps and customer reviews.
  • Meta (Facebook / Instagram) — advertising measurement and audiences.
  • Flodesk — our email and customer-update tool.
  • Web3Forms — delivers website inquiry forms to our inbox.

We may also disclose information where required by law, or to protect the rights, safety and property of Desert Paddleboards, our customers or others. We do not sell your personal information.

Photography and video at our events

We often photograph and film our experiences for our photo albums, website and social media, and you may appear in this media. If you would prefer not to be photographed, please let our team know at the event and we will do our best to accommodate you. See our Terms of Service for more on media use.

Marketing communications

If you opt in to our emails, you can unsubscribe at any time using the link in any message or by emailing us. We will still send essential booking and service messages such as confirmations.

Data retention

We keep your information only as long as needed to provide our services, run our business and meet legal and accounting requirements, after which we delete or anonymize it.

Data security

We take reasonable steps to protect your information and work with reputable providers (such as Stripe and FareHarbor) that maintain strong security standards. No website or online service can be guaranteed completely secure.

Your privacy choices

You can ask us to access, correct, update or delete the personal information we hold about you, or to stop sending you marketing, by emailing sarah@desertpaddleboards.com. Depending on where you live you may have additional rights under your local privacy laws, and we will honor those rights where they apply.

Children's privacy

Our website is intended for adults. While our in-person events welcome families, we do not knowingly collect personal information online from children under 13. If you believe a child has provided us information through the site, please contact us and we will remove it.

Other websites

Our site links to third-party sites and tools (such as FareHarbor, our cities' registration pages, Stripe and social media). Their privacy practices are governed by their own policies, not this one.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version here with a new "last updated" date.

Contact us

Questions about this policy or your information? Email sarah@desertpaddleboards.com or call 602.456.0884. Desert Paddleboards is based in Mesa, Arizona.